WIC Operations Manager

Job Locations US-CA-Anaheim
Posted Date 2 months ago(8/10/2021 8:21 AM)
Job ID
# of Openings


Planned Parenthood of Orange and San Bernardino Counties has an opportunity for a WIC Operations Manager in Orange County, CA.


The WIC Operations Manager will oversee operations of the WIC program and manage the WIC Managers to ensure optimal services are provided to all WIC clients. To ensure USDA and WIC State program requirements are in compliance.  Provide assistance and recommendations to the Program Director in all areas of program administration and management, including budgeting, formulation and implementation of policies and procedures, data collection, program monitoring and evaluation. Primary focus is quality management and special projects.


At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

  • A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
  • Benefits coverage starts after one full month of employment!
  • Generous vacation, sick, and holiday benefits!
  • Generous 401(k) matching contributions and more!
  • To view our detailed benefits guide, please visit our career site at www.pposbccareers.org


Essential Functions:  Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.



  • Directly supervise WIC Center Managers.
  • Responsible for handling WIC Client and employee complaints including resolution of issues.
  • Work cooperatively with Managers, Assistant Managers and staff to develop and implement new procedures, policies and protocols.
  • Oversee the recruitment of professional and paraprofessional staff training programs and identifies continuing education needs.
  • Develop, implement and evaluate special projects in coordination with Program Director.
  • Responsible for WIC program caseload management, WIC WISE system and other State data programs.
  • Responsible for invoicing, monthly budgets and annual State reports.
  • Oversee CQI of WIC WISE and nutrition education at all sites.
  • Responsible for maintenance of all sites and WIC vendors.


  • Responsible for WIC Department Human Resources functions including hiring and terminations, processing new staff employment verifications, background checks and related paperwork.
  • Responsible for resolving issues for WIC clients and employee relations. Oversee disciplinary actions and termination procedures and complete follow-up.
  • Update payroll personnel of new hires, terminations and changes for payroll and timeclock transactions.


  • Research and prepare data for various quarterly and annual reports.
  • Ensure continuous monitoring of the WIC budget and reporting monthly expenses in a timely manner.
  • Accountable for the financial aspects of the WIC Program including planning, forecasting, developing and managing the annual budget.
  • Maintain and analyze monthly program statistics, make recommendations for operation improvements and communications.
  • Assist the Director in preparation of annual budget, budget amendments, annual funding reapplication and other correspondence. 


  • Responsible for the Managers scheduling orientation and supervising personnel in areas of purchases, inventory control, personnel, clients and administration.
  • Work in conjunction with Management, Managers and staff in the areas of personnel policies and procedures, inventory procedure, statistical data and record keeping requirements, inventory procedures, office and equipment maintenance, Risk Management, Illness and Injury
  • Policies and Procedure and emergency procedures and on-going training and updates as required.
  • Support the programs position on breastfeeding and provide support key messaging in the Community and day to day work. 
  • Perform the administrative functions of the Program Director in her/his absence.
  • Responsible for implementing additional services and training of staff in regards to agency Employee handbook.
  • Attend State and regional WIC meetings and maintain ongoing communications on new policies and or projects.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Minimum Education:

  • Bachelor’s Degree in Public Health or related field or equivalent experience or 10 years of experience in a management role required.
  • Master’s Degree preferred.

Minimum Work Experience:

  • Knowledge of WIC program and experience implementing/coordinating a health services program preferred.
  • Knowledge of finance/accounting and human resources required.

Supervisory Experience:

  • 7-10 years of progressive management experience required.
  • Demonstrated ability as an effective leader including coaching and team-building skills.
  • Strong written, verbal and interpersonal skills.
  • Budgeting experience.
  • Excellent strategic planning skills.
  • Must be self-motivated and have the ability to work without direct supervision.

Language Requirements/Preference:

  • Bilingual preferred.

Other Requirements:

  • Working experience with online payroll, accounting and purchasing software preferred.
  • Ability to effectively manage staff.
  • This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

All employees are required to be fully vaccinated for COVID-19 unless a reasonable accommodation is approved for a medical/disability or religious exemption.

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.


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