Applications Analyst

Job Locations US-CA-Anaheim
Posted Date 4 months ago(6/26/2020 1:03 PM)
Job ID
2020-1838
# of Openings
1
Category
Information Technology

Overview

Your passion makes the difference!

 

The Planned Parenthood of Orange and San Bernardino Counties team consists of medical professionals, health educators, advocacy, and corporate positions all working together to provide the community with high quality health care and education, regardless of personal circumstance or ability to pay.  We are looking for passionate individuals who want to help us change lives and empower communities through reproductive freedom, gender equality, and health care access.

 

Planned Parenthood of Orange and San Bernardino County is looking for a full-time Applications Analyst to join our Information Technology team.

 

Benefits include:

Generous vacation, sick and paid holiday benefits

Comprehensive benefits package; including 401(k) matching contributions up to 8%

Responsibilities

The primary role for the Applications Analyst is to develop, implement, and support the core organization applications. This position will use application expertise to engage administrative and clinical staff to help translate operational and application needs into technical solutions. 

 

The Applications Analyst will work to identify and implement information system solutions that support more efficient and effective work performance. This role will be responsible for advanced administration of clinical and business systems and serve as an educator and resource regarding system functionality. Identify opportunities and contribute to the improvement of quality, safety and cost, as well as patient, customer, and employee satisfaction. Serve as the primary resource for performing regular system maintenance tasks on clinical and business applications, instruments, and other related technologies. This position will be key in supporting enhancement projects as well as promoting a high level of service, knowledge and skill among the rest of the application support team through the sharing of information and documentation of problem resolution.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Assist departments in defining requirements for proposed business applications; review, analyze and evaluate business applications and user needs; translate business objectives into application requirements.
  • Design, development and implement business software applications.
  • Coordinate implementation of the system software, including conversion of data to new systems; work with application support personnel to resolve system problems.
  • Provide and/or ensure follow up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
  • Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis.
  • Analyze and resolve technology related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
  • Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance.
  • Learn and understand all business application and systems. Provide end user training to assist with the adoption of new or changed practices, and perform demonstrations of new features as needed.
  • Create, record, and maintain user access and security.
  • Ensure that implementation and development projects meet business requirements and goals, fulfill end-user requirements and identify and resolve systems issues.
  • Availability to work flexible hours including weekend.
  • Document technical issues and escalate within IT.
  • The ability to function at a high level in a team-oriented environment is required.
  • Excellent written and verbal communication skills required to communicate effectively to a diverse group of users.
  • First level response for technical issues related to clinical/business applications.
  • On site interaction and remote phone support with end users to diagnose application problems.
  • Participate in on call rotation to provide weekend coverage for Health Centers personnel.
  • Support projects and enhancements by assisting with project tasks as assigned, after-hours build-outs leading up to changes, and completion of QA & testing checklist.
  • Manage support and maintenance of ultrasound devices, service calls.
  • Maintain confidentiality and exercise good judgement.
  • Maintain strong knowledge of standard business processes, software and equipment.
  • Review and analyze existing application effectiveness and efficiency to develop strategies for improving or leveraging these systems.
  • This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

Qualifications

Minimum Education:

  • Bachelor's degree in Information Systems, Computer Science, or related field required; however, four additional years of directly relevant experience or equivalent combination may be considered.

 

Minimum Work Experience:

  • A minimum of 4 years’ experience is required in developing and delivering business computer applications
  • Experience implementing, upgrading and configuring systems required.
  • Three (3) or more years’ experience in healthcare, ambulatory care setting is a plus.
  • Strong knowledge of business processes and process redesign.
  • Proven experience and working knowledge of Electronic Medical Record & Practice Management systems is a plus.
  • Strong knowledge of system and software best practices and methodologies.
  • Good project management skills or substantial exposure to project-based work structures, etc.
  • Able to research application development issues and projects.
  • Strong customer service orientation.
  • Excellent written and oral communication skills.
  • Able to communicate ideas in both technical and user-friendly language.
  • Self-motivated and directed.
  • Strong attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Respect for confidentiality and possess good judgment.
  • Proven analytical and critical thinking skills, accuracy, and attention to detail essential.
  • Ability to work independently and take direction as required for carrying out responsibilities.
  • Must maintain professional demeanor at all times.
  • Experience working in a team oriented, collaborative environment.

 

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.

 

 

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