Your passion makes the difference!
The Planned Parenthood of Orange and San Bernardino Counties team consists of medical professionals, health educators, advocacy, and corporate positions all working together to provide the community with high quality health care and education, regardless of personal circumstance or ability to pay. We are looking for passionate individuals who want to help us change lives and empower communities through reproductive freedom, gender equality, and health care access.
Planned Parenthood of Orange County and San Bernardino is looking for a full-time Call Center Representative.
Generous vacation, sick and paid holiday benefitsComprehensive benefits package; including 401(k) matching contributions up to 8%
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
To provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.
Strong commitment to quality healthcare with the ability to deliver excellent customer service.
Ability to work independently and as a team member.
Possess a warm, caring manner.
Effective and polite communication skills
Ability to relate to diverse communities.
Ability to work with computers and enter data quickly and accurately.
Ability to read and implement written instructions.
Ability to maintain strict confidentiality.
Maintain professional demeanor at all times.
Working knowledge of Microsoft Office, especially Outlook and Internet Explorer.
Aailability to work flexible hours which include weekends.
High school diploma or equivalent.
Call Center experience preferred.
Online appointment preferred.
Medical insurance authorization preferred.
One (1) year proven customer service experience / health care background preferred
Bilingual skills (English/Spanish) preferred.