• Site Management for our Mission Viejo Planned Parenthood Location

    Job Locations US-CA-Mission Viejo
    Posted Date 2 months ago(11/19/2018 3:49 PM)
    Job ID
    # of Openings
    Patient Services - Management
  • Overview

    The Planned Parenthood of Orange and San Bernardino Counties team consists of medical professionals, health educators, advocacy, and corporate positions all working together to provide the community with high quality health care and education, regardless of personal circumstance or ability to pay. 


    We are looking for passionate individuals who want to help us change lives and empower communities through reproductive freedom, gender equality, and health care access. 


    Planned Parenthood of Orange and San Bernardino Counties has a full time opportunity available for site management at our Mission Viejo Health Center.  


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    In partnership with and support of the Senior Health Center Co-Manager and Area Director this position assumes overall responsibility for the center’s operations in the absence of either. This position will primarily be responsible for monitoring patient flow. Other duties include:


    • Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait-times and customer service.
    • Will ensure appropriate health center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
    • Lead efforts to achieve established goals for volume and wait times.
    • Communicate any changes, new processes and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.
    • Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.
    • Responsible for management and non-direct patient care related services in the health center. Oversee a full range of services including but not limited to reproductive health care, primary care, managed care, abortion and prenatal services.
    • Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences and meetings as required.
    • Work cooperatively with the Health Center Senior Co-Manager, Area Director and center staff to maintain maximum communication and support between health center staff, patients and administration.
    • Work in conjunction with the Health Center Senior Co-Manager, Area Director, Patient Services Administration and staff to implement new services, policies and protocols.
    • Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care and abortion services.
    • Assist the Health Center Co-Manager with scheduling staff to ensure appropriate staff coverage due to unscheduled absences. Will be responsible for the Administrative Medical Assistant schedule.


    • Minimum of three (2) years’ experience in a health, medical or social service setting.
    • Minimum of one (1) year demonstrated supervisory experience.
    • Reproductive, managed/primary health care and/or abortion services experience may be required.


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