Planned Parenthood of Orange and San Bernardino Counties has an exciting full-time opportunity (4, 10 hour days a week) for a Administrative Medical Assistant Float to travel as assigned to various health centers throughout Orange County providing administrative medical assistant coverage. Responsibilities include greeting and checking-in patients, preparing and scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, and answering phones.
Must provide excellent customer service in a non-judgmental, empathetic manner
Responsible for scheduling appointments for family planning including but not limited to contraceptives and abortion services, and will assist and support the clinical staff in these services as well
Assess client finances including verifying insurance, health plan authorization, Medi-Cal cards, and ensuring completeness of appropriate forms
Prepare and scan charts, check for completeness, errors, signature, etc.
Maintain and update patient records in electronic medical records (EMR) system
Process and scan lab results
Review and reconcile billing
Monitor patient flow and wait times
Collect donations and patient satisfaction surveys
Must work well in a fast paced, high demand environment (be flexible, calm, and positive)